Privacy Policy

Your privacy, protected

We take your privacy seriously. Here's exactly what we collect, why, and how we protect it.

Last updated: January 1, 2025

1. Information We Collect

We collect information you provide directly (name, email, payment details), information generated by your use of our products (usage logs, feature interactions), and technical data (IP address, browser type, device identifiers). We never collect more than we need to deliver our services.

2. How We Use Your Information

Your data is used to operate and improve our products, process payments, send transactional communications, and provide customer support. We do not use your data to train our AI models. We do not sell your data to third parties.

3. Data Storage and Security

All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We are SOC 2 Type II certified. Data is stored in AWS data centers in the US and EU. You can request data deletion at any time.

4. Cookies

We use essential cookies for authentication and session management, and optional analytics cookies to understand how our products are used. You can opt out of analytics cookies at any time via your account settings.

5. Third-Party Services

We use Stripe for payment processing, AWS for infrastructure, and Intercom for support. Each third party is bound by data processing agreements that comply with GDPR and CCPA.

6. Your Rights

You have the right to access, correct, export, or delete your personal data. EU residents have additional rights under GDPR. To exercise any right, email [email protected] and we will respond within 30 days.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us immediately.

8. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or in-app notification at least 30 days before they take effect.

9. Contact

For privacy-related questions, contact our Data Protection Officer at [email protected] or write to PixeltreAI Labs, Avalapalli Rd, above ACT Internet Showroom, Hosur, Tamil Nadu 635109.

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